FAQ

How Long does a tour take?

Tours take roughly 3 - 4 hours. This can vary by location and how busy the restaurants and markets are on the day.

Is there a minimum number of participants?

The minimum number of participants to run a tour is 2 people. 

How do I buy a single ticket for Hong Kong food tours?

Our online booking system has a minimum of 2 tickets per transaction. If you would like to buy just one ticket please email us directly to confirm availability and make you reservation.

How do I book same day and next day tours in Hong Kong

Our online booking system for Hong Kong will not let you purchase same day and next day tickets. If you would like to make a same day or next day reservation please email or calls us.

I am travelling in a large group will you be able to accommodate us?

Yes, send us the details and we will work out something for you.

I have food intolerances, can I still do the food tour?

Yes, as long as you know what you are unable to eat, we should be able to find food for you. The food is ordered on a flexible basis within reason, so you will be able to order food that is suitable for you.

Is there a cancellation charge?

No refunds for cancellations within 72 hours of the tour commencement time.

For cancellations with more than 72 hours notice relative to the tour commencement time, the cancellation charge is 25% of the ticket price.

Are the tours ever cancelled?

It is highly unlikely that a tour will be cancelled, but if the tour is cancelled due to unforeseen circumstances we will try our best to contact you in advance to alter or rebook your tours whenever possible. Otherwise, you are entitled to a full refund. 

It's raining, is the tour still on?

Yes, our tours continue in the rain except under Hong Kong Red / Black storm warning or Typhoon signal 8 or above. The course may be modified to allow for the weather. Please bring your own umbrella or rain coat and closed shoes, as we will need to walk outdoors.

How early should I arrive for the tour?

We recommend that you are in the general vicinity of the meeting point 5 - 10 minutes prior to the scheduled starting time. We aim to commence our tours on time. If you are more than 10 minutes late you will be considered a no show and the tour will commence without you. Guides may use their discretion not to wait for late customers if there is a large group of participants that were all early for the tour. If you are running late please contact your guide directly.

Can you do customised experiences?

Yes! Maybe you want someone to help you order a fine dining seafood experience, or you might just want to be shown around the area you are staying in. Send us an email and we can work something out.

Can children do the tour?

Yes, children are welcome. There is no charge for infants 4 years and under. From 5 – 12 years we offer a discounted price and for ages 13+ there is no discount. Please advise us in advance if your are bringing a baby with a stroller. Thank you. 

If you are travelling as a family with several children over the age of 12, contact us for a special family price.

Am I expected to give the guide a tip?

Whilst your tour guide would certainly appreciate a tip, there is no expectation to tip your guide.

Can I book a private tour?

Our food tours in Hong Kong, Shanghai and Guangzhou are operated as small group tours. If you would like us to run one of these tours for you as a private tour, we will do our best accommodate you, please email us for details.

In Hong Kong, in addition to our small group food tours, we offer Private Walking Tours of Hong Kong. These are sightseeing and culture tours that can be customised for your interests and are not specifically foods tours (although we are always happy to show you where to eat!).

Is the food safe?

The health of participants is of utmost importance to us. We understand the importance of eating safe and clean food. We frequent restaurants that have high turn over and serve hot fresh food. We suggest that you only eat food that you are comfortable with and ensure your hands are clean before eating. All participants eat at their own risk.

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